Effective Date: August 8, 2024

1. Introduction

Welcome to ImtaDia Impex’s Shipping Policy. This document outlines our shipping practices and procedures, including information on delivery times, shipping costs, and our adherence to Pakistan’s latest export and import regulations. We are committed to ensuring that your experience with us is seamless and satisfactory.

2. Shipping Destinations

We ship products worldwide. Please note that international shipping may be subject to customs regulations and import duties applicable in your country.

3. Shipping Methods and Costs

3.1 Domestic Shipping (Pakistan)

• Standard Shipping: Typically delivered within 3-5 business days.
• Express Shipping: Typically delivered within 1-2 business days.

3.2 International Shipping

• Standard International Shipping: Delivery times vary by destination, generally ranging from 14-42 business days.
• Expedited International Shipping: Delivery times vary by destination, generally ranging from 7-14 business days.

Shipping costs are calculated based on the weight and dimensions of your order, as well as the shipping destination. The cost will be displayed at checkout.

4. Processing Time

Orders are processed within 1-2 business days of receipt. Orders placed on weekends or public holidays will be processed on the next business day. Please note that during peak periods, processing times may be extended.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment online.

6. Delivery Issues

If you experience any issues with your delivery, such as delays or missing items, please contact us immediately at [Email Address] or [Phone Number]. We will work with our shipping partners to resolve the issue as promptly as possible.

7. Customs, Duties, and Taxes

7.1 International Orders

For international shipments, the recipient may be subject to import duties, taxes, or other charges levied by their country. These charges are the responsibility of the recipient and are not included in the shipping cost paid at checkout. Customs policies vary by country, so we recommend checking with your local customs office for more information on potential charges.

7.2 Pakistan Export Regulations

ImtaDia Impex adheres to the latest Pakistan export regulations, including compliance with the Export Policy Order, the Export-Import (Registration) Act, and any relevant guidelines set by the Ministry of Commerce and the Federal Board of Revenue (FBR). We ensure all necessary export documentation is accurately prepared and submitted to facilitate smooth international shipping.

8. Returns and Exchanges

Please refer to our [Returns and Exchanges Policy] for information on how to return or exchange items. Note that shipping costs for returns are generally the responsibility of the customer unless otherwise stated.

9. Contact Us

If you have any questions regarding our shipping policy or need assistance with your order, please contact us at:

ImtaDia Impex
IT Tower Gulberg3, Lahore
54400
imtadia.digital@gmail.com
+92-316-142-7674

Thank you for choosing ImtaDia Impex. We appreciate your business and strive to provide you with the best possible service.